Frequently Asked Questions
Getting started with InkTree
What is InkTree and how does it work?
InkTree is a service that helps families preserve memories through scheduled video calls with their loved ones. You can create circles, schedule calls, and record conversations with your family members.
Who is InkTree for?
InkTree is designed for adult children who want to preserve their parents' stories, parents who wish to share their memories with family, and family historians looking to document their family's legacy.
What do I need before I start?
You'll need a smartphone or computer with a camera and microphone, a stable internet connection, a verified phone number, and the willingness to schedule regular calls with your family members.
Circles and invites
What is a circle?
A circle is your private group on InkTree where you can connect with specific family members. Think of it as your personal storytelling space. Each circle can include the people you want to have conversations with, and all calls and recordings within that circle are kept private to its members.
How do I invite my mom or dad?
To invite your parent, go to your circle settings and select 'Invite Member.' Enter their phone number or email address, and they'll receive an invitation link. You can also share the invite link directly through text message or email.
Can people join without installing the app?
Yes! Family members can join calls through their web browser without downloading the app. However, installing the app provides a better experience with features like call reminders, easier access to recordings, and improved call quality.
Calls and scheduling
How do scheduled calls work?
Scheduled calls work like virtual appointments. Choose a date and time that works for both you and your family member, and InkTree will send reminders to both parties before the call. The call will be recorded automatically with everyone's consent.
What happens if my parent misses a call?
If your parent misses a scheduled call, don't worry! You can easily reschedule for another time. Both parties will receive a notification about the missed call, and you'll have the option to set up a new time.
How to reschedule or cancel?
To reschedule or cancel a call, go to your upcoming calls list, select the call you want to change, and choose either 'Reschedule' or 'Cancel.' All participants will be notified of the change.
Accounts and phone verification
Why do you need my phone number?
We require phone verification to ensure the security of your account and to prevent spam. Your phone number helps us send you important notifications about scheduled calls. We never share your phone number with third parties.
What to do if verification fails?
If phone verification fails, check that you've entered the correct phone number with the right country code. Make sure you have good cellular reception or try connecting to Wi-Fi. Contact support@inktree.com if the problem persists.
Call did not ring - what should I check?
If you didn't receive a call notification, ensure your device's notifications are enabled for InkTree, verify you have a stable internet connection, and confirm the scheduled time was correct including timezone.
Troubleshooting
I cannot find my recordings
Your recordings are stored in your circle's archive. Go to your circle and look for the 'Recordings' or 'Archive' section. Some recordings may take a few minutes to process before appearing.
My parent is not tech savvy - what should I do?
Consider doing the first call together in person to walk them through the process. They can join calls through a web browser without downloading anything. Keep first calls short to build confidence - it gets easier with each call!
Is my data private and secure?
Yes, your privacy is our priority. All your recordings, conversations, and personal information are securely stored and only accessible to members of your circle. We use encryption to protect your data and never share your information with third parties.
About InkTree
How to send feedback?
We love hearing from our users! You can send feedback directly through the app using the 'Send Feedback' button in settings, or email us at feedback@inktree.com. Please include as much detail as possible—screenshots and specific examples help us improve faster.
What happens to my data?
Your data—including all recordings, circles, and account information—is securely stored and protected. You have the option to export your recordings at any time. We're committed to keeping your memories safe.
Can I use InkTree on multiple devices?
Yes! You can access InkTree from any device with a web browser or the mobile app. Your circles, recordings, and account information sync across all your devices, so you can continue conversations wherever you are.
Recording Stories
How do they record their stories?
Your loved one can record stories in whatever way is easiest for them: by calling a dedicated phone number, leaving a voice message, recording on our app, or even during a video call with you. We designed it to work for everyone, including those who aren't comfortable with technology.
Do they need to download an app?
No app download is required! Your loved one can simply call a phone number to record their stories. We also have an optional app for those who prefer it, but it's not necessary.
What if my parent isn't good with technology?
InkTree was designed with this in mind. They just need to answer a phone call or call a number to record their stories. No apps, no accounts, no passwords needed on their end. You handle the setup, and they just talk.
Books and Keepsakes
Can I get a printed book?
Yes! Once you've collected enough stories, we can help you create a beautiful hardcover book with all the transcribed stories, photos, and more. It makes a wonderful family heirloom to pass down through generations.
What's included in the book?
Your book includes professionally transcribed stories, space for photos, and beautiful design touches. You can customize the cover, add family photos throughout, and organize stories however you'd like.
How long does the book take to create?
Yes! You can access InkTree from any device with a web browser or the mobile app. Your circles, recordings, and account information sync across all your devices, so you can continue conversations wherever you are.
Privacy and Security
Are the stories private?
Absolutely. Your family stories are private and secure. Only you and the people you invite can access them. We take privacy seriously and never share or sell your data.
What happens to my data?
Your data—including all recordings, circles, and account information—is securely stored and protected. You have the option to export your recordings at any time. We're committed to keeping your memories safe.
Can I use InkTree on multiple devices?
Yes! You can access InkTree from any device with a web browser or the mobile app. Your circles, recordings, and account information sync across all your devices, so you can continue conversations wherever you are.
Saving Family Stories
What is the best app to save family stories?
InkTree is a voice-first app designed specifically for saving family stories through guided phone conversations. Unlike apps that require writing or video, InkTree works with any phone and uses AI to ask meaningful questions that draw out rich, detailed stories.
How do I save my parents' stories before it's too late?
Start now—don't wait for the 'perfect time.' Sign up for InkTree and schedule your parent's first conversation. They simply answer a phone call and talk. The AI guide asks warm questions that draw out stories naturally, and everything is saved automatically.
Can I save family stories without making them write?
Yes. InkTree captures family stories through phone conversations—no writing required. Your family member just talks naturally with an AI guide who asks thoughtful questions. Their voice and words are preserved in a searchable archive.